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Zelle Attorneys to Present at the PLRB Regional Innovation Summit
September 9, 2025Jennifer Gibbs, partner in Zelle's Dallas office, and Jessica Port, Counsel in Zelle's Washington, DC, office, will present at the PLRB Regional Innovation Summit from September 9-10, 2025, in Concord, NC
Jennifer Gibbs will present “Implications of AI in the Insurance Industry – Risks, Regulations, and Future Trends”.
This presentation delves into the profound impact of artificial intelligence (AI) on the insurance industry. It covers how AI is revolutionizing key insurance functions such as claims processing, underwriting, and fraud detection while also exploring the complex legal and ethical challenges that come with AI adoption. A significant focus is placed on the evolving regulatory landscape, with attention to both state and federal regulations, and the ethical implications of AI, including potential biases and transparency concerns. The presentation also emphasizes the need for insurers to navigate these challenges by adopting AI governance best practices, preparing for future regulations, and seizing strategic opportunities to innovate responsibly in the AI-driven future of the industry.
The presentation will take place on Tuesday, September 9, 2025, from 10:00 am - 11:00 am ET and Wednesday, September 10, 2025, from 3:00 pm – 4:00 pm ET.
Jessica Port will co-present "The Ethics of Automation: Avoiding Bad Faith Claims in AI-Driven Claims Handling" alongside Gene Strother (Adjust U) and Robin Roberson (Agentech).
This session is designed to prepare claims professionals, insurance executives, and compliance officers for the responsible and effective use of AI in claims processing. Attendees will explore the ethical and legal challenges associated with automation, gaining insight into when human oversight is essential and how to prevent AI-driven errors that could result in bad faith litigation. The session will also examine the nuances of human versus AI bias, offering strategies for promoting fairness in claim outcomes. Participants will learn how to build internal governance, such as an AI Constitution, to set ethical boundaries before deploying AI tools. Practical frameworks and best practices will be shared to help ensure transparency, regulatory compliance, and equitable treatment in an increasingly automated landscape.
The presentation will take place on Tuesday, September 9, 2025, from 2:00 pm – 3:00 pm ET and Wednesday, September 10, 2025, from 10:00 am - 11:00 am ET.
